FAQ
Q. Is there a fee to register with RENT-A-MUM?
No. All you need to do is speak to one of our consultants and we will look for a suitable caregiver for your children. You may be required to pay a deposit on booking certain services.
Q. What are the duties expected of a nanny/child-minder?
It is very important to note that all our personnel have a western-style approach to childcare. With the exception of mother’s helpers, the work is strictly sole-charge of children. Many of our personnel are professionals who are experienced in child-care and work to promote a happy and loving environment, aiming to stimulate all aspects of the child’s development. They are expected to take charge of the children in the absence of their parents, including all tasks relating to the children’s wellbeing.
Q. What is the difference between our personnel and
domestic helpers?
Our personnel are not expected to do housework beyond taking care of the children’s rooms and tidying up after themselves. They do not cook family meals but will prepare simple and balanced meals for the children. Apart from in special circumstances, our personnel do not accompany parents and children on day trips.
Q. Do you provide background information on your
nannies?
We will always provide background information on any nanny that we place with you. Extensive background information, including resumes and references, will be provided for all maternity and long-term placements. As a general policy, Rent-A-Mum always takes the time to get to know all of our caregivers on a personal level.
Q. Can I meet the nanny/child-minder first?
For longer assignments and live-in work the nanny/child-minder would be happy to meet with you and your family before any commitment is made. However, our personnel are often booked well in advance and may not be able to meet with you immediately, and in this regard, your patience and understanding is greatly appreciated.
Please Note: If the client wishes to meet with the nanny for temporary assignments of 20 hours or less, there will be a charge of HK $300 payable to the interviewee directly after the initial meeting.
Q. Should I provide food?
For full day and live-in work you should provide food for the nanny. For shorter assignments and evening baby-sits, the provision of food is entirely to your discretion.
Q. What happens if I need to cancel?
In general, Rent-A-Mum will look at each cancelation on a case-by-case basis. For long-term assignments, a non-refundable deposit may be charged. For short-term assignments, Rent-A-Mum will levy a 50% cancellation charge of the entire scheduled assignment if less than 24 hours’ notice is given.
Q. How much notice should I give when requesting a
nanny/child-minder?
We suggest you give as much notice as possible for live-in and longer term assignments. Rent-A-Mum provides babysitters for many of the major hotels in Hong Kong and has placed nannies before with less than an hour to spare so please, always feel free to give us a try!
Q. How do I pay?
All our personnel should be paid directly by the client in cash, cheque or bank transfer at a mutually agreed time. Further details on payment procedures will be provided at time of booking.